In this case, the problem is that the TV is not connected to the bluetooth device as expected. That data packet that has been transmitted is not received by the audio device.
Viceversa, There might be errors with the transmitter as well in some cases.
One should try to pair the TV with the bluetooth device again and check if the volume in the TV or in the bluetooth device may be low.
The next step would be a “Forget Bluetooth Connection
” option. Where you will be resetting the existing bluetooth configuration and adding it as a new device again.
Always make sure that your receiving audio device is fully charged.
Majority of the times, this process should fix the issue. But if still the problem persists, Please contact Ridaex customer support for further assistance.