Select Display Problem Type

broken television display
Broken Screen / Damaged Display
Physical Level
Screens or Display panels are the most critical parts any display device.

Unfortunately, If the screen is damaged or any hairline cracks found. The only way to fully fix the problem is to replace the panel itself. Some times, with the panel a T-Con board is also recommended to be replaced if the originally manufactured screen is not available and trying to replace from an external manufacturer.

Operating System Level
No Issues
Application Level
No Issues
Data Level
No Issues
Conclusion
Recommend to replace the entire display panel. Contact Ridaex Hyperlocal Services

Note: Panels if procured and replaced as a part. The cost of part, service and logistics will cost close it 80% of the entire Television value.
vertical lines in display panel

Vertical Lines / Bands On Screen

Physical Level
The main reason vertical lines are COF IC ( Chip On Film Integrated Circuit ) Failure.

COF IC's fail due to various reasons, such as:

1. Power shorts due to LVDS mismatch or missed connection.
2. Less durable IC's
3. Physical damage on IC.
Operating System Level
No Issues
Application Level
No Issues
Data Level
No Issues
Conclusion
Most of the COF IC's failures can be fixed by Ridaex Hyperlocal CAT 3 Service Engineers and there in no home remedy for the same.

Note: The COF IC can only be fixed if the vertical lines are formed from edge to edge of the panel. If the vertical line does not touch both the edges of the panel. The issue cannot be resolved, hence subjected to replace the entire panel.
horizontal lines in tv screen

Horizontal Lines / Bands On Screen

Physical Level
The horizontal lines on any display device is caused due to the failure of Vertical Electronic Circuits on the edges.

The reasons for Vertical Electronic Circuit failures are.

1. Power shorts due to LVDS mismatch or missed connection.
2. Less durable copper circuit lines.
3. Physical damage on vertical edges of display panel.
Operating System Level
No Issues
Application Level
No Issues
Data Level
No Issues
Conclusion
The only way to resolve this problem is to replace the entire display panel with sadly no mercy. Contact Ridaex Customer Support team for further assistance on the issue.
horizontal lines in tv screen

Audio Only, No Display

Physical Level
The horizontal lines on any display device is caused due to the failure of Vertical Electronic Circuits on the edges.

The reasons for Vertical Electronic Circuit failures are.

1. Power shorts due to LVDS mismatch or missed connection.
2. Less durable copper circuit lines.
3. Physical damage on vertical edges of display panel.
Operating System Level
No Issues
Application Level
No Issues
Data Level
No Issues
Conclusion
The only way to resolve this problem is to replace the entire display panel with sadly no mercy. Contact Ridaex Customer Support team for further assistance on the issue.
blurry images in tv screen

Blurry Screen

Physical Level
Blurry screen appears to look like the whole screen is running short of light and colours in it.

The reasons for blurry screen are.
1. Dimming of backlight.
2. Old aged backlights.
Operating System Level
3. If the colours and brightness are not calliberated well.
Application Level
4. Application specific colour levels.
Data Level
No issues.
Conclusion

The problem has various solutions according to each case.

1. Dimming of backlight
Open the service mode with the help of Ridaex Hyperlocal Support on the call and change the backlight value.

2. Old aged backlight
If the LED TV is old enough, the life of the backlight would have reduced. It's recommended to replace the entire backlight kit.

3. Colour calibration
Open the menu mode in the LED TV and try to increase the brightness, play around a bit with the contrast levels, change picture modes.

4. Application based colours
If application based issues, you are always advised to contact the third party application support for relevant assistance.
double images and ghost image in tv

Double Images / Ghost Image

Physical Level
Double image or ghost image looks like one image imitating the other. The problem is noticed majorly when one is sitting closer to the Smart TV rather than who are sitting far.

The main reason of double images are.
1. LVDS Cable not connected well or loose connections.
Operating System Level
2. If the Graphic Processing Unit is not functioning well.
Application Level
No Issues
Data Level
No Issues
Conclusion
Again, the solution depends on the type of issue.

1. LVDS Cable not connected well or loose connection:
A Ridaex Hyperlocal CAT 2 Engineer can fix the issue by opening the back panel of the TV.

2. Graphic Processor Issue:
A replacement of Mother Board Logic Board is suggested in this case.
no signal or grey screen in tv

Grey Screen / No Signal

Physical Level
In some televisions, The grey screen with buzzing sound appears. Where as on other televisions and error notification is displayed on the screen as "No Signal"

The reasons are based on different scenarios:
1. If the data ports are not connected properly.
2. If any damage found in the data ports or cable.
Operating System Level
No issues
Application Level
No issues
Data Level
3. If connection is good, But still the data is not passing through the connection from external device.
Conclusion

The solutions are simple, a customer can fix the issue by himself. If not fixed a Ridaex CAT 2 Engineer can fix the same.

1. Data ports not connected properly:
Unplug the connection and replug to check if the connection is working.

2. Damage found in data ports are cable:
If damage found in data ports the ports need to be replaced by Hyperlocal Engineer. If the problem is detected with the data cable. Simply buy a new cable from local store and replace the same.

3. Data no passing from external device:
If the port is no damages, the data is not passing through the data cable, the problem might be with the external device connected to the Television. Such as DTH Connection or Cable Network Connection. Please do contact the DTH and Cable network provider.
half grey screen

Half Grey Screen

Physical Level
Half grey screen looks like half of the screen i working perfectly and the rest half of the screen has horizontal lines.

The reason for this problem are:
1. Vertical Circuit Failure
2. Physical damage to the panel
Operating System Level
No issues
Application Level
No issues
Data Level
No issues
Conclusion
This is one of dangerous kind of issues a Television can ever suffer. The only way to solve the problem is to replace the entire display panel.
Contact Ridaex Hyperlocal Support for further assistance on the same.
image aspect ratio

Squeezed Images / Aspect Ratio / Screen Scaling

Physical Level
No Issues
Operating System Level
Looks like the screen is either squeezed larger or compressed smaller.

The reason for Squeezed images are:
1. Aspect Ratio Settings
Application Level
2. Application is does not attain responsive design.
3. Screen scaling is configured properly not done - In Arya Series TVs Only
Data Level
4. The content being played is shot and edited in different aspect ratio.
Conclusion
Squeezed Image is a simple problem and can be solved easily based on the situation.

1. Aspect Ratio Setting:
Open Menu and navigate to Aspect Ratio and change the aspect ratio that suits your best need.

2. Non Responsive Application Design:
Application does not fit the screen properly, In this case you may need to contact the application provider to help you with the responsive version of the app.

3. Screen Scaling Feature In Arya TV:
Navigate to Droid Settings >> Display Setting >> Screen Position / Screen Scaling >> Set your display according to your requirement.

4. Content Based Issues
An ideal aspect ratio for LED TVs is 16:9, Some older content and social media content are shot or edited in different aspect ratios. It is always suggested to play the content that fits the screen perfectly for best experience.
aging mode or burn mode in tv

Changing Colours / Aging Mode / Burn Mode

Physical Level
No Issues
Operating System Level
Aging mode is officially used to test the Response Rate, Dead pixels and do colour tests of the display.

Sometime, LED TVs do enter into aging mode accidentally and it has a quick fix to resolve.
Application Level
No Issues
Data Level
No Issues
Conclusion
To resolve the problem of aging mode in any Television, follow the simple steps.

1. Turn off the TV.
2. Unplug from the main power source.
3. Do a flea power technique by long pressing the power button for 5 seconds.
4. Plugin the power cord.
5. Once the power light of the TV glows, Press the "Stand By" button for 5 seconds and release.

This should fix the problem.
television screen flickering

Screen Flickering

Physical Level
The screen flickers very frequently which will distract the viewing experience and also reduces the life of Display Panel.

The reasons for screen flickering are:
1. Bad LED Backlights
2. LVDS Loose Connection
3. LED Power Booster Failure
Operating System Level
No Issues
Application Level
No Issues
Data Level
No Issues
Conclusion
A Ridaex Hyperlocal CAT 2 Engineer can fix both of the issues right at once home for small size TVs.

1. Bad Backlight:
Replacement of entire backlight light unit is suggested for longevity.

2. LVDS Loose Connection:
LVDS loose connection can be fixed by opening the back panel, unplugging the long bus LVDS cable and plugging it back.

3. LED Power Booster Failure:
LED power booster is usually integrated right into the Mother board and logic board. Trying to fix the booster might lead to failure of Mother board, Backlight and even the display panel. it is always recommended the replace the mother board and logic board in this case.
crystal drops in led tv

Visible Circles / Crystal Drops

Physical Level
The visible circles and crystal drops on the screen looks like lights burning out of screen.

The reason for Visible Circles / Crystal Drops is:
1. The crystals placed over LED Light in the backlight disconnect and drop.
Operating System Level
No Issue
Application Level
No Issue
Data Level
No Issue
Conclusion
The over heating of Backlight chamber in the TV and usage of under quality glue to stick crystals to led light is the main reason for crystal drops.

A Ridaex hyperlocal CAT 2 Engineer can open the panel and restick the dropped crystals with a good quality glue and this simple trick should fix the issue.