Select Sound Problem Type

In this case the TV display will be on but unable to hear any sound playing from the content.

The reason for no sound display on is
1.Speaker loose connection
2.Speaker damage
3. Audio control board chip set error

No Issues

No Issues

No Issues

Each and every one of the above mentioned scenarios has different kinds of solution.

1. Speaker loose connection
Ridaex hyperlocal CAT- 2 engineer need to visit and fix the speaker loose connection issue.

2. Speaker damage
Ridaex hyperlocal CAT- 2 engineer need to visit and fix the speaker damage.
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3. Audio control board chip set error
Ridaex hyperlocal CAT- 2 engineer need to visit and replace the audio control chip set.
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4. Audio format is not compatible with media player
Uninstall the current media player and install the media player that supports format, for better experience use VLC players
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‍Sound is not encoded with video
In this case one needs to check for a video that has sound’ encoded in it.

In this case when the video is playing, the audio does not match the video that is being played. The audio may be fast or video may be slower than audio.

The reason for this situation is that
1. Failure in Audio / Video processor

No Issues

No Issues

No Issues

Ridaex hyperlocal CAT- 2  technicians can fix the issue and we suggest replacing the entire Motherboard Logic board since the Audio / Video processor is built into the motherboard logic board.

In this, whenever some sound content is played, a background clapping / pumping noise appears with the original sound.
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The reason for this situation is that
1. Damage of diaphragm in speaker
2. Damage of spiders in speaker

No Issues

No Issues

No Issues

The only way to solve this problem is to replace speakers. Our Ridaex hyperlocal CAT- 2 technicians will carry out the operation and solve the problem.

In this case the audio is not played only when the USB, Hard disk or AUX cable  is not connected properly.
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The reason for this is that
1. Failure in connecting cable.
2. Failure in ports.

No Issues

No Issues

No Issues

1. One can replace the connecting cables and check if its working properly.
2. Ridaex CAT- 3 technicians will replace the relevant port.

In this case when one speaker contradicts the other, they can create an echo because of an audio delay. Also the other reason is, in case the speakers are used as down firing speakers due to the very short distance between the floor and the television, that creates echo.

No issues

No issues

No issues

If two speakers are contradicting each other, it's always good to look into the technicals of speaker by Ridaex hyperlocal CAT- 2 technician.

When two metals constantly collide in short intervals of time, the buzzing sound that appears is the humming sound.
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The reason for this is that
1. When the speaker fitting gets loosened up.

No Issues

No Issues

No Issues

Ridaex hyperlocal CAT- 2 technicians need to visit and open the back panel and fix the fitting that is loosened up.

When one is watching their favorite content, the sound all of a sudden increases and dresses. This happens due to short in the remote. It can also be called as Ghost remote.
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No issues

No issues

No issues

The only way to solve this particular problem is to replace the remote.